We want to make sure you have the best possible experience with Björn's Colorado Honey. Because we offer our products through a variety of sales channels, some of our policies differ depending on where your purchase was made. Please refer to the policy below that corresponds with your point of purchase.

If you need any assistance, we're just a call or email away! Contact our headquarters at 303-874-8660 or info@bjornscoloradohoney.com. We respond to phone calls and emails Monday through Friday, from 9:00 a.m. to 3:00 p.m. Mountain Time.

Retail Stores:

For all Björn's brick-and-mortar retail locations, we accept same-day returns of purchases for a full refund with a receipt. For this option, customers must return the full purchase, due to our buy 3, get 1 promo. The product must be unopened and unused. 

After the day of purchase has passed, we will accept exchanges, with a receipt, for product only. The product must be unopened and unused. 

Airport:

For all Björn's Denver International Airport locations, we accept same-day returns of purchases for a full refund with a receipt. For this option, customers must return the full purchase, due to our buy 3, get 1 promo. The product must be unopened and unused. 

After the day of purchase has passed, we will accept exchanges, with a receipt, for product only. The product must be unopened and unused. 

Farmers Markets and Special Events:

For all Björn's Farmers Market or special event booths, we accept same-day returns of purchases for a full refund with a receipt. For this option, customers must return the full purchase, due to our buy 3, get 1 promo. The product must be unopened and unused. 

After the day of purchase has passed, we will accept exchanges, with a receipt, for product only. The product must be unopened and unused. 

Website: 

For the Björn's Colorado Honey website, we will accept returns for a full refund if the product is shipped back to our Honey HQ at the customer’s expense and the product is unopened and unused. We will issue a refund once the returned order has been received. If the order included a free product (because of a promotion on the website) the free product must be returned as well, in order for the full refund to be processed. We also ask that customers include their original packing slip or a note with their order number and full name in the returned package. 

Björn's Colorado Honey Returns, Exchanges, and Refunds Policy - updated Nov. 2026